Posts tagged customer service
How Public Relations Increases Customer Satisfaction

Customer service is a cycle give and take a business and a consumer. Not only does that mean that there needs to be a certain level of transparency between the two, but also a level of loyalty. A happy customer is more likely to recommend a business to friend or family member, and even more likely to return. This in mind, there are many different things that can affect the customer’s satisfaction, which can make or break an industry. 

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Importance of Getting To Know Your Client

What would a PR firm be without their clients? Clients are a huge asset and necessity for any sort of success. This being said, a PR manager must understand everything from their client’s background to their needs and how the two entities can work together. Really, it is a give and takes relationship that has to be mutually understanding of one another’s needs and limitations.

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